Safety isn't a feature. It's the foundation.

The OneMatch Safety Centre explains how we protect users, handle reports, and keep the platform safe.

Dating should feel exciting, but also safe, respectful, and controlled.

We take safety seriously at every stage of the OneMatch experience — from verification to matchmaking to real-world dates.

OneMatch is built on three safety principles:

• Real identities only (verified users)
• Respectful communication only
• User-controlled interactions at all times

We actively work to prevent fake profiles, abuse, scams, and unsafe behaviour.

To reduce risk and protect users, OneMatch requires:

• Phone number verification (SMS)
• Selfie verification
• Profile photo minimum requirements (at least 2 images)
• Manual review by trained staff

Accounts that fail verification may be suspended or removed.

Users can report others at any time for:

• Harassment or abuse
• Fake profiles or catfishing
• Scam attempts or fraud
• Inappropriate or sexual content
• Threatening or unsafe behaviour
• Breaking platform rules

4.1 What Happens After a Report

Once a report is submitted:

1. It is logged immediately
2. It is reviewed by the Trust & Safety team
3. Action is taken if required
4. Serious cases may be escalated

You may not always be notified of outcomes for privacy reasons.

Users have full control over their interactions.

You may:

• End a match at any time
• Stop communication instantly
• Use “Close Our Chapter” to end a connection
• Avoid future matching with specific users (where applicable)

Blocking or ending a match is private and does not notify the other user beyond system rules.

All matches on OneMatch follow strict safety controls:

• Only one active Discover match at a time
• Matches can be paused (maximum 7 days)
• Both users must agree before progressing to dates
• Users can end a match at any point

No user is ever forced to continue a conversation or date.

When OneMatch arranges real-world dates, safety is a priority.

We recommend:

• Meeting in public locations
• Avoiding sharing sensitive personal information too early
• Letting a friend know your plans
• Using safe transport options
• Trusting your instincts

OneMatch may refuse or cancel a date if safety concerns are identified.

The following behaviours result in immediate action:

• Threats or violence
• Sexual harassment or coercion
• Scamming or financial manipulation
• Identity fraud or catfishing
• Hate speech or discrimination
• Illegal activity

Severe violations may result in permanent bans without warning.

If there is an immediate safety concern:

• Users should contact local emergency services (e.g. 000 in Australia)
• OneMatch may assist authorities where legally required
• Accounts involved may be suspended during investigation

OneMatch is not an emergency response service.

To maintain safety, OneMatch may:

• Review reported messages
• Use automated systems to detect abuse or fraud
• Monitor for suspicious behaviour patterns
• Restrict or suspend accounts when necessary

We only access data required for safety and platform operation.

OneMatch has trained staff responsible for:

• Reviewing reports
• Handling verification issues
• Managing bans and suspensions
• Investigating suspicious activity
• Supporting users in distress situations

Users are responsible for:

• Acting respectfully
• Reporting unsafe behaviour
• Protecting their personal information
• Making safe choices when meeting others
• Following platform rules

Submitting false or malicious reports may result in:

• Warnings
• Account suspension
• Permanent ban

Reports must be made in good faith.

We regularly update safety systems to improve:

• Verification accuracy
• Fraud detection
• User reporting tools
• Match safety controls

“OneMatch safety is not optional — it is built into every connection, every match, and every interaction.”