Your data, treated with care.

Welcome to OneMatch.

OneMatch is a matchmaking and relationship platform that connects individuals through two services:

• A Discover experience (limited, exclusive matching system)
• A Professional Matchmaking service operated by human Relationship Specialists

We are committed to protecting your privacy and handling your personal information in a safe, transparent, and lawful way.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile services, and related systems (collectively, the “Service”).

By using OneMatch, you agree to the collection and use of information in accordance with this Privacy Policy.

OneMatch operates under Australian privacy laws, including the:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)
• Relevant Online Safety obligations for digital services

For the purposes of this policy, “OneMatch”, “we”, “us”, or “our” refers to the operator of the website onematch.com.au.

This Privacy Policy applies to:

• All users of OneMatch (free and paid users)
• Members using Discover mode
• Members using the Matchmaking service
• Relationship Specialists and internal staff systems
• Visitors to our website

This policy applies to all personal information collected through:

• onematch.com.au
• Mobile or web applications
• Email communications
• SMS communications
• Customer support channels
• Internal admin systems

Personal Information means information that identifies you or could reasonably identify you. This includes but is not limited to:

• Name
• Email address
• Phone number
• Date of birth
• Photos and selfies
• Location data
• Profile information
• Messages and chat content
• Questionnaire responses

Sensitive Information may include:

• Biometric-like images used for verification (selfies)
• Lifestyle preferences
• Relationship intentions
• Personal written responses
• Any information you choose to disclose in matchmaking forms

We collect information necessary to provide safe, verified, and meaningful matchmaking services.

5.1 Account information

When you register, we collect:

• Full name
• Email address
• Phone number
• Date of birth
• Gender
• Account password (encrypted)
• Profile username (if applicable)

5.2 Profile information

To create your OneMatch profile, we may collect:

• Profile photos
• Biography or personal description
• Interests and hobbies
• Relationship preferences
• Location (general or approximate)
• Lifestyle preferences

5.3 Verification information

To ensure safety and prevent fake accounts, we require:

• Selfie photographs for identity verification
• Profile photo comparison images
• Phone number verification (SMS code)

These are used solely for identity verification and safety purposes.

5.4 Matchmaking information

If you use OneMatch Matchmaking services, we collect:

• Questionnaire responses
• Written personal responses
• Relationship goals
• Personality traits
• Deal-breakers and preferences
• Lifestyle and value information

This information is used by OneMatch Relationship Specialists to assess compatibility.

5.5 Communication data

We collect information related to your use of the platform, including:

• Messages sent between matched users
• Timestamps of communication
• Engagement signals (e.g. message activity levels)
• Support conversations with OneMatch staff

Messages are used to support service delivery, safety monitoring, and platform functionality.

5.6 Payment information

If you purchase Matchmaking services, we collect:

• Billing details
• Transaction records
• Payment method type (e.g. card, Apple Pay)
• Payment confirmation data

We do NOT store full credit card numbers. Payments are processed securely by third-party payment providers.

5.7 Technical & usage information

We automatically collect:

• IP address
• Device type
• Browser type
• Operating system
• App usage data
• Pages visited
• Interaction timestamps
• Crash logs and performance data

6.1 Direct collection

When you:

• Create an account
• Complete your profile
• Fill out matchmaking questionnaires
• Upload photos
• Send messages
• Contact support
• Make payments

6.2 Automatic collection

When you use OneMatch, we automatically collect technical and usage data through:

• Cookies
• Analytics tools
• Server logs
• Device tracking technologies (for performance and security)

6.3 From third parties

We may receive information from:

• Payment processors
• SMS verification providers
• Fraud prevention systems
• Security services

7.1 Providing the service

• Creating and managing your account
• Displaying your profile
• Enabling matching functionality
• Facilitating communication between users

7.2 Matchmaking services

• Allowing Relationship Specialists to review your profile
• Assessing compatibility with other users
• Creating personalised matches
• Organising real-world dates (where applicable)

7.3 Safety & security

• Preventing fake accounts and bots
• Verifying user identity
• Detecting and preventing fraud or abuse
• Investigating reports or suspicious behaviour

7.4 Payment processing

• Processing Matchmaking service payments
• Issuing receipts
• Managing refunds where applicable

7.5 Improving the platform

• Analysing usage trends
• Improving user experience
• Fixing bugs and performance issues
• Developing new features

7.6 Communication

• Sending account notifications
• Match alerts
• Date confirmations
• Security alerts
• Customer support responses

OneMatch uses mandatory identity verification to protect users from fake accounts, bots, and impersonation.

To maintain a safe environment, we may collect and process:

• Phone number verification via SMS
• Selfie photographs for identity matching
• Profile photo comparisons
• Manual review notes from authorised staff

8.1 How verification works

When you upload verification images:

• They are reviewed by trained OneMatch staff
• They are compared against your profile images
• They are used to confirm that you are a real person

8.2 Purpose of verification data

Verification data is used strictly for:

• Confirming identity authenticity
• Preventing fake accounts and catfishing
• Protecting platform safety
• Enforcing community guidelines

Verification data is not used for marketing purposes.

By uploading photos to OneMatch, you agree that:

• Your images may be stored securely on our servers
• Your images may be used to display your profile to other users
• Your images may be used for identity verification purposes
• Your images will never be sold or shared with third-party advertisers

9.1 Storage and security

All images are:

• Stored securely with encryption where possible
• Access-controlled (only authorised systems and staff)
• Protected against unauthorised access

OneMatch stores messages exchanged between users in exclusive matches.

10.1 Why we store messages

• Delivering chat functionality
• Supporting matchmaking progression rules
• Safety monitoring and abuse prevention
• Investigating reports or disputes
• Ensuring platform integrity

10.2 Access to messages

Messages may be accessed by:

• Automated safety systems (for detection of harmful behaviour)
• Authorised OneMatch support staff (only when required)
• Relationship Specialists (in limited matchmaking contexts where necessary)

Messages are not publicly visible.

If you use OneMatch Matchmaking services, we collect detailed personal responses including:

• Personality information
• Relationship preferences
• Lifestyle habits
• Values and beliefs
• Written descriptions of what you are looking for in a partner

11.1 Purpose of this data

• Compatibility analysis
• Human-led matchmaking by Relationship Specialists
• Improving match quality
• Creating personalised introductions

11.2 Sensitivity of information

You understand that written responses may include personal or sensitive opinions about relationships and life preferences. We treat this information with a high level of confidentiality.

When two users are matched:

• Their chat is private between them
• Messages are only accessible within the platform
• External sharing is discouraged for safety reasons

We do not actively monitor conversations in real-time unless:

• A report is submitted
• Safety systems detect potential risk behaviour
• Required by law or legal request

OneMatch uses cookies and similar technologies to improve performance and user experience.

13.1 What we use cookies for

• Keeping you logged in
• Remembering preferences
• Improving site performance
• Measuring platform usage
• Security and fraud prevention

13.2 Types of cookies

• Essential cookies (required for login and core functionality)
• Performance cookies (help us improve speed and reliability)
• Functional cookies (remember preferences)
• Analytics cookies (understand usage patterns)

You may manage cookie preferences through your browser or platform settings. See our Cookie Policy for details.

We collect anonymised or aggregated usage data to improve OneMatch.

This may include:

• Pages visited
• Time spent on features
• Match creation rates
• Chat engagement trends
• Button clicks and navigation patterns

14.1 Important limitation

We do NOT use private chat content for advertising or profiling purposes.

Analytics are used strictly for:

• Improving system performance
• Enhancing user experience
• Monitoring platform health

OneMatch Relationship Specialists may access certain user information to perform matchmaking services.

They may view:

• Profile information
• Questionnaire responses
• Written responses
• Compatibility indicators
• Basic activity history within OneMatch

They do NOT have unrestricted access to:

• Payment details
• Passwords
• Full system administrative controls
• Unrelated private user data

All access is logged and monitored.

We retain personal information only for as long as necessary to:

• Provide the OneMatch service
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention periods vary depending on data type:

• Active account data: retained while account is active
• Deleted accounts: retained for a limited period (for legal and safety reasons)
• Verification data: retained for security review purposes

OneMatch does not sell your personal information.

However, we may share your information in limited circumstances to operate the platform.

17.1 Service providers

We may share data with trusted third-party providers who help us operate OneMatch, including:

• Payment processors (for transactions)
• SMS verification providers (for phone authentication)
• Cloud hosting providers (for data storage and infrastructure)
• Email delivery services (for notifications and account communication)
• Analytics providers (for platform performance insights)

These providers are only permitted to use your data to perform services on our behalf.

17.2 Relationship Specialists and internal staff

Your data may be accessed by authorised OneMatch staff for:

• Matchmaking services
• Verification processes
• Customer support
• Safety investigations
• Platform administration

All staff access is role-restricted and logged.

17.3 Legal requirements

We may disclose your information if required to:

• Comply with Australian law or legal proceedings
• Respond to lawful requests from government or regulatory authorities
• Enforce our Terms of Service
• Protect the rights, safety, or security of OneMatch users or the public

17.4 Safety and harm prevention

We may disclose limited information internally or to relevant authorities if necessary to:

• Prevent fraud or scams
• Investigate abuse or harassment
• Address safety risks
• Comply with emergency situations involving harm risk

Your information may be stored or processed outside Australia.

This may include servers located in:

• United States
• Asia-Pacific regions
• Other secure cloud infrastructure locations used by our service providers

18.1 Safeguards

Where data is transferred internationally, we take reasonable steps to ensure:

• Data is protected by appropriate security measures
• Service providers comply with privacy obligations
• Contracts require confidentiality and data protection standards

By using OneMatch, you acknowledge that your data may be transferred internationally.

We take reasonable and appropriate steps to protect your personal information from:

• Misuse
• Loss
• Unauthorised access
• Modification
• Disclosure

19.1 Security measures include:

• Encrypted data transmission (HTTPS/TLS)
• Secure password hashing
• Access controls for staff and systems
• Role-based permissions
• Audit logs of administrative access
• Regular security monitoring
• Secure cloud storage practices

19.2 Important limitation

While we take strong security measures, no system can guarantee 100% security of online data.

We retain personal information only as long as necessary for operational, legal, and safety purposes.

20.1 Active accounts

Data is retained while your account remains active.

20.2 Deleted accounts

When you delete your account:

• Your profile will be removed from public view
• Some data may be retained for a limited period for legal, fraud prevention, or safety reasons
• Backup copies may persist for a short period before being permanently deleted

20.3 Retention exceptions

We may retain certain information for:

• Legal compliance
• Fraud prevention
• Dispute resolution
• Platform safety investigations

Under the Australian Privacy Principles (APPs), you may have rights to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for certain uses of data
• Make a complaint about privacy handling

To exercise these rights, you can contact us using the details provided in Section 24.

OneMatch is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

If we become aware that a user is under 18:

• Their account will be suspended or removed
• Their data will be deleted where legally possible

You can manage cookies through:

• Your browser settings
• Device settings
• OneMatch cookie preference controls (where available)

Disabling certain cookies may impact platform functionality.

If you have any concerns about how your personal information is handled, you may contact us.

Contact details:

• Website: onematch.com.au
• Email: privacy@onematch.com.au
• Contact form: available on the website

We aim to respond to privacy-related requests within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time.

When changes occur:

• The “Last Updated” date will be revised
• Significant changes may be communicated to users via email or in-app notification

Continued use of OneMatch after changes means you accept the updated policy.

We are committed to protecting your privacy and building a safe, trusted, and transparent matchmaking platform.

Your information is treated with respect, care, and strict confidentiality.