FAQ
Answers to the most common questions.
Is OneMatch really for relationships?+
Yes. Every feature is built to help you focus on one meaningful connection at a time, not to keep you swiping.
Do I have to verify?+
Yes — every member completes phone verification, a live selfie, and manual approval by a OneMatch specialist before joining.
How is 'one match at a time' enforced?+
You can only have one active exclusive chat. When that chapter closes, you can open a new one.
What does OneMatch Select include?+
A professional compatibility review, a hand-picked introduction, and a first date fully on us — planned by our team around the two of you. It's not always a restaurant: it might be a beach dinner, a theme park day, a scenic escape or a favourite table. A mutual second date unlocks a Gold Class movie.
Who plans the dates?+
Real OneMatch specialists. No AI. Every eligible first and second date is organised by a person.
How much does it cost?+
Discover is free. OneMatch Select is AU$29.99.
Can I pause my match?+
Yes. You can pause your match at any time from your dashboard.
What if I want to end a conversation?+
Use "Close Our Chapter" — a respectful way to end a conversation without ghosting.