Refund Policy

All payments made for OneMatch services are considered payments for:

• Time
• Human expertise (Relationship Specialists)
• Matchmaking services
• Platform operation costs

Because matchmaking involves manual review, planning, and administrative work, refunds are limited.

3.1 Before Matchwork Begins

A refund may be requested if:

• No questionnaire has been completed
• No Relationship Specialist has been assigned
• No matching work has started

In this case, a full refund may be approved (excluding processing fees where applicable).

3.2 After Work Has Started

Once any of the following has occurred:

• Questionnaire has been submitted
• Profile has been reviewed
• Compatibility analysis has begun
• A Relationship Specialist has been assigned

You may no longer be eligible for a full refund. Partial refunds may be considered depending on the level of work completed.

3.3 After a Match Has Been Delivered

Once a match has been delivered or introduced:

• Refunds are generally not available
• This includes situations where users do not continue chatting or choose not to proceed

Matchmaking services are considered delivered at the point of introduction.

3.4 After a Date Has Been Planned or Completed

If OneMatch has:

• Planned a date
• Booked a venue or experience
• Coordinated with partners

Refunds are not available due to costs already incurred.

Refunds will NOT be issued in cases of:

• Change of mind after service begins
• Lack of compatibility with a match
• Failure to continue conversations
• Ending a match voluntarily
• User violation of Terms or Community Guidelines
• Account suspension due to misconduct

Refunds will be denied if:

• Fraudulent activity is detected
• The user violates platform rules
• The user attempts chargeback abuse
• Multiple refund requests are made in bad faith

OneMatch reserves the right to permanently ban accounts involved in refund abuse.

Users agree not to initiate chargebacks without first contacting OneMatch support.

Unjustified chargebacks may result in:

• Account suspension
• Permanent ban
• Loss of access to services
• Legal or debt recovery action where applicable

To request a refund, users must contact OneMatch Support (via website contact form or official email).

Refund requests should include:

• Full name
• Email used on account
• Transaction details
• Reason for refund request

Partial refunds may be granted based on:

• Work completed by Relationship Specialists
• Stage of matchmaking process
• Administrative costs already incurred

All partial refund decisions are final.